If we were doing our work in a perfect world, the normal process of a project would consist of its completion, delivery and immediate collection. Unfortunately, we do not work in a perfect world. Whether due to confusion, inadequate management or lack of coordination, it is common for mistakes to be made at the time of payment.
As if you did not have enough things to be aware of, you also have to control which customers are late in payments, to contact them and remind them, with great affection, that they have a pending invoice.
We have designed taxit (insert link) thinking of all the details that facilitate the management of your business and yes, of course we have also taken into account this need to communicate a default.
Our billing program includes a reminder system for invoices that have not been paid and now we will explain very briefly what it consists of, so you can see how it will help you.
- What is the reminder?
- When is a reminder sent?
- Reminder types.
What is the reminder?
This is a message that the client receives in his email, in which we kindly expose the status of non-payment and invite him to resolve it as soon as possible.
To write a notification that warns of an unpaid invoice, it is necessary to select the words very well and use a cordial tone that does not bother the recipient. On some occasions, it is likely that it is an inadvertent error that is easy to correct, which will not be an impediment to maintaining the commercial relationship with the client.
When is a reminder sent?
It is convenient to leave a margin of two or three days, from the agreed payment date, since the management in certain banks requires that time to make the transfer effective.
Depending on the time exceeded from the expected deadline, the message will vary, as we explain in the next section.
Reminder types
The invoice usually establishes a payment period to pay it. It may happen that the due date is approaching and it is necessary to remind the person responsible, so that the pending invoice does not become an unpaid invoice.
If, despite the first notice, the entry has not been made, a second reminder is sent, as the last option before resorting to other measures not desired by any of the parties involved.
Advantages of the reminder service
In addition to a merely practical matter, there are other benefits that this service brings you.
Comfort
This function of the billing program offers you the possibility to automatically schedule the sending of these communications. This will provide you with enormous peace of mind, since you do not need to be aware of whether you have missed a date
Time optimization
Instead of wasting time searching through your files for documentation and checking your bank notes to see if a payment has been received or not, automation lets you focus on other issues.
Control of income and expenses
Account status update
Customer care care
Dealing with the client is one of the most delicate aspects of the business relationship and requires special care. In customer loyalty, the trust that is generated between both parties is of great importance.
As a business manager, it is awkward having to address the customer to remind them that they have unfinished business. On the other hand, if the message comes from a program that sends it automatically, the action is less personal and reduces aggressiveness at the moment of reception.
